The Real Time Analyst is responsible for monitoring, analysing, and managing real-time operational performance across Customer Experience to ensure service levels, case SLAs, productivity targets, and customer experience standards are consistently achieved. The role acts as
The Real Time Analyst is responsible for monitoring, analysing, and managing real-time operational performance across Customer Experience to ensure service levels, case SLAs, productivity targets, and customer experience standards are consistently achieved. The role acts as
About the team Group Information Security (GIS) at OSB supports the business by protecting the bank, its customers, and its critical assets while enabling the organisation to operate safely and effectively. We identify, assess, and manage