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About the role Known internally as a Customer Resolution Case Owner, you’ll handle complex customer complaints end-to-end, ensuring fair, timely and high-quality outcomes across multiple channels, including senior escalations (e.g. CEO office, regulators, MPs). Key responsibilities:
Job title: Shift Manager Location: Edinburgh Contract: Perm Working Hours: 07:00-19:30 day shift/19:00-07:30 nights – 4 on 4 off – 2 days 2 nights followed by 4 rest days. Salary: 51-53K (DOE) + overtime and shift
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