Support the Account Manager in achieving client satisfaction, maximizing client retention, and increasing Share Of Solutions (SOS). Ensure quality customer service by addressing and resolving client complaints and service issues. Recommend process improvements as needed. Assist
Your Role & Accountabilities: Lead the proposal workflow, assessing requirements and allocating resources across incoming bids, requests for proposals and strategic projects. Manage selected high-profile or complex opportunities from planning through submission, maintaining clear timelines, quality