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Summary As Customer Excellence Head, you will act as the execution engine for customer engagement success, ensuring best-in-class omnichannel orchestration, launch readiness, and content activation. You will drive excellence frameworks (ICE, IpEx, DRO) and enable high-impact customer
Novartis UK is seeking a Customer Excellence Head to drive omnichannel orchestration and content activation across CRM and marketing platforms. You will lead launch readiness and ensure high-impact customer journeys that improve engagement and business performance.
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