West Midlands Combined Authority (WMCA) is seeking an exceptional customer experience leader to shape and deliver the customer vision at the heart of one of the UKs most significant public transport transformations. As Head of Customer
We are seeking an exceptional customer experience leader to shape and deliver the customer vision at the heart of one of the UKs most significant public transport transformations. As Head of Customer Experience Strategy, you will
What you will be doing Provide customer experience expertise, insight and challenge to the Bus Franchising programme and workstreams Support the Bus Reform Director to ensure customer commitments are a key part of decision making at
The West Midlands Combined Authority is at a pivotal moment for the region. Through the Growth Plan, West Midlands Works and our People & Culture Strategy, we are focused on delivering growth that benefits everyone, helping