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Centrica is seeking a senior leader to own and govern Trading Infrastructure service performance, incidents, and ITIL processes. Based in London (Mayfair), this role combines strategic oversight with hands‑on governance of major incidents and service reliability.
Responsibilities Own service performance, SLAs, OLAs, reporting, and governance across Trading Infrastructure. Lead major incident management for P1 and P2 incidents, including stakeholder communications, root cause analysis, and service recovery. Govern ITIL processes including Incident, Problem,
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