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IBM Software is seeking Technical Support Engineers to diagnose and resolve complex Apache Kafka and Confluent Platform issues in production and non-production environments. You will investigate incidents, troubleshoot distributed systems, and communicate effectively with customers while collaborating
Technical Support Engineers work directly with customers to diagnose and resolve complex Apache Kafka and Confluent Platform issues. They support and manage high-priority production cases, build customer trust, and collaborate with Engineering, Product, and other internal teams
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