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JOB PURPOSE Reporting to the CEO, the Complaints Manager is responsible for overseeing the end-to-end complaints process, ensuring all member concerns are handled promptly, fairly, and in line with the PRCA Complaints Procedure. MAIN DUTIES AND RESPONSIBILITIES
This is an industry-facing role, helping to lead PRCA’s work with Government stakeholders, manage campaigns and promote ethics across the public affairs sector. The Head of Public Affairs leads on all public policy, government relations and research
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